Return & Refund Policy

We want you to feel confident with every purchase. Please review the guidelines below for returns and refunds on luxury handbags and hair accessories.

1. Eligibility for Returns

• Items must be unused, unwashed, and in original condition with all tags, packaging, and accessories intact.
• Returns must be requested within 7 days of delivery.
• Proof of purchase is required.
• Products showing signs of wear, damage, or alteration will not be accepted.

2. Non-Returnable Items

• Hair accessories used or opened due to hygiene reasons.
• Items purchased during clearance or final sale.
• Customized or personalized products.

3. Return Process

• To initiate a return, contact customer support at jclmart007@gmail.com with your order details and reason for return.
• Once approved, instructions for shipping the item will be provided.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Inspection & Approval

• All returned items will be inspected upon receipt.
• If the product meets return conditions, the refund process will be initiated.
• If the item does not meet the criteria, it may be sent back at the customer’s expense.

5. Refund Policy

• Refunds will be processed within 5–10 business days after approval.
• Amount will be credited to the original payment method.
• Shipping charges are non-refundable.

6. Damaged or Incorrect Items

• If you receive a damaged or wrong item, report it within 48 hours of delivery with clear photos.
• A replacement or full refund will be provided after verification.

7. Exchanges

• Exchanges are subject to product availability.
• If unavailable, a refund will be issued instead.

For any questions or assistance, please reach out via the provided support email.